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Terms & conditions

Blend Skin & Medical Aesthetics terms and conditions 


Please see below Blend Skin & Beauty Clinic business terms.


Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment or purchasing a gift voucher or treatment course.


  • All medical practitioners and therapists working at Blend are trained and deemed competent in accordance with the company’s treatment protocols therefore, Blend does not guarantee continued treatment with a named therapist.

  • Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment or reduced treatment time. For certain treatments, we ask that you are prepared for your treatment.

  • Blend will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Blend will be rebooked as soon as convenient for you in the available slots.

  • If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.

  • If you do not attend your appointment with no attempt made to let us know, this will result in a 100% charge or forfeiting your treatment if part of a pre purchased course.

  • Late arrival to your appointment may result in a reduction in your treatment time or forfeiting your appointment.

Payment Protection Policy

  • To secure an appointment with Blend either in clinic, online or over the phone a deposit is required. This applies to single treatments and consultations.

  • You will need to accept the terms of Payment Protection Policy before proceeding with your appointment.

  • For more information regarding cancellation charges, please refer to the cancellation policy.

Cancellation Policy

We do understand if clients are unwell or have other commitments but please give us as much notice as possible if you wish to rearrange an appointment. We reserve the right to charge for non-attendance or where cancellation is shorter than our policy. Should you need to cancel or reschedule, we kindly ask that you call us at least 48 hours before your appointment.


Any cancellation within 48 hours: We operate a 48 hour cancellation policy with a fee of 25% of your treatment booked.


Within 24 hours of no show the charge is 50% of the treatment cost. This will be deducted from your deposit or must be paid prior to any further booking.


For clients on a course of treatments who have pre-paid and arrive late or fail to attend with less than 48 hours’ notice we reserve the right to deduct a treatment from the course.

Pricing and Payments

  • Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.

Courses of Treatment

  • Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.

  • Package or course expiry: All treatments from a course must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed and a new package will need to be purchased.

  • Package refunds: Course of treatment are only refundable for medical reasons on evidence of a doctor’s letter. Any refund agreed between the client and clinic manager is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

We do not refund courses for any other reason.

Suitability for treatment

  • We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
    It is the client’s responsibility to ensure that they provide us with a full relevant medical history and medication details prior to each treatment.

  • We cannot treat any clients who are under 18.

  • Pregnant or breast-feeding clients will only be treated for specific pregnancy facials.

  • Blend has a strict patient criteria to ensure that patients are medically fit for treatment. It is, therefore, possible to advise in your best interest when a treatment is not appropriate.

  • We will also not proceed with a treatment if we believe that your expectations exceed the results obtainable.


For any refunds given there will be deductions taken if you were given any promotional products.


Blend does not give refunds for any products purchased.


To find out about complaints, visit the Blends complaint procedure on our website.

Competition Terms & Conditions

  • No purchase is necessary to enter competitions shared on our social media pages.

  • We reserve the right to amend or alter these terms from time to time.

  • Competition details within the social caption such as entry dates, required actions and deadlines form part of these terms and conditions.

  • By entering the competition, entrants will be deemed to have read and understood these terms and be bound by them. All of our decisions will be final, and binding and no correspondence will be entered into.

  • All entrants are to be aged 18 or over.

  • The promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.

  • Use of a false name or details will result in disqualification.

  • All entries must be made directly by the person entering the competition, no group, mass, or software entries will be accepted.

  • All entries must be received by the closing date specified in the competition and entries received after this date will not be put forward for the draw.

  • We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.


  • If for any reason an advertised prize is unavailable, we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.

  • There will be no cash or other alternative to the prize offered and prizes are not transferable.


  • The winner’s name will be selected in a random draw, after the closing date, from all correct or appropriate answers and actions received.

  • The winner of a prize will be notified within 28 days after the winner has been ascertained.

  • Please allow 28 days for delivery of all product-focused prizes.

  • If the winner of the competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made in the 14 days post-competition, then we may dispose of or cancel the prize as we see fit without any liability to the winner for having done so.

  • For each competition, only one prize will be awarded per entrant / email address.

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